Responsibilities

1. Planning
   - Weekly SNS planning;
   - Monthly Re-sales Planning;

2. Training and Development
   - Conduct Workshop/Training for TA and Admission team;
   - Observe TA and have the plan to improve weak TA;
   - Admission Officer and TA Development;
   - Monitor and train Admission team to make sure they follow ILA policy;

3. Property management
   - Maintain the building in proper conditions: tidy, clean and safe;
   - Maintain all facilities and equipment in proper conditions: clean, safe and workable;

4. Risk management
   - Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;
   - Manage all safety at centre;

5. Inventory
   - Responsible for appropriate forecast and ordering of materials for centre use;

6. Course administration
   - Monitor all preparation and course delivery process;
   - Monitor ILA customer care process;

7. Class schedule
   - Work closely with sales and care team to open class and assign students in class;
   - Work close with sales and care team to forecast new classes;

8. TA management
   a. Teaching Assistant recruitment
   - Forecast TA;
   - Recruitment process;
   - Induction;
   b. Scheduling
   - Scheduling for TA;
   - Supporting Tasks;
   - Taking class when requested;
   - Doing cover absent when requested;
   - Smart Scheduling;
   c. Remuneration
   - TA Salary/Scale;
   - TA Contract;
   - TA Excellent Award;
   - Leave and Termination;
   d. TA Performance management
   - Observation: conduct, corrective action;
   - Performance Appraisal;
   - Disciplinary Process;

Skill Requirements

1. - Fluent in both English and Vietnamese (Upper - intermediate level);
   - Familiar with Microsoft Office;
2. Soft Skills
   - Leadership/ownership;
   - Management skills;
   - Team building and Communication skills;
   - Problem solving skills;
   - Training and coaching skills;
   - Well-organise and detail management;
   - Ability to work independently and as a part of the team;
3. Other requirements
   - Be able to work on shifts and travel and other assignment.

Required Experience

1. Experience
   - Prefer 03 years working experience in foreign company and in service product;
   - Prefer working experience in an educational organization;

Required Education and qualifications

1. University graduated

Benefits

• Insurances fully provided including Social Insurance, Health Insurance and Unemployment Insurance.

• Premium Health Insurance as well as a yearly health check-up will be provided for official staff.

• Discount up to 90% on English tuition fees for staff and close relatives.

• Regular training, as well as participation in various special programs and courses offered by the headquarters.