Responsibilities

• Have excellent knowledge in terms of product and functional knowledge

• Give counselling to customers in person, on phone and by email

• Do telesales

• Complete school application and visa application

• Liaise with overseas schools on student application and issues

• Make sure the student folder filed with appropriate and enough documents

• Handle customer issues; get support from superiors if necessary

• Conduct visa training and program orientation

• Follow up student study pathway with schools

• Conduct customer service after sales: build up supporter network and strengthen relationship with students

• Be interpreter for department seminars & support school partners at fairs

• Get to know and update overseas study market, competitors and other related education organizations frequently

• Attend training workshops, exhibitions, fairs and relevant events

• Be leaders for summer course program

• Support CM on assigned tasks

Skill Requirements

• Communication

• Problem-solving

• Creativity

• Cooperation

• Capability building

Required Experience

• Preferred 6 months experience in sales & customer service

• Experience in Overseas Study area and Administration is a plus

Required Education and qualifications

• University Degree

• Welcome candidates with Study Abroad background

Benefits

• Competitive salary

• Insurances fully provided

• Private insurance will be provided for official staff

• Discount up to 90% English tuition fees for staff and close relatives

• An active, professional, dedicated working environment with experienced managers and friendly colleagues

• Bonding trips and events

• 14 day-off per year along with other benefits according to the company's regulation.

• Chances for promotion and transfer