Responsibilities

1. Planning
   - Weekly SNS planning;
   - Monthly Re-sales Planning;
2. Training and Development
   - Conduct Workshop/Training for TA and Admission team;
   - Observe TA and have the plan to improve weak TA;
   - Admission Officer and TA Development;
   - Monitor and train Admission team to make sure they follow ILA policy;
3. Property management
   - Maintain the building in proper conditions: tidy, clean and safe;
   - Maintain all facilities and equipment in proper conditions: clean, safe and workable;
4. Risk management
   - Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;
   - Manage all safety at centre;
5. Inventory
   - Responsible for appropriate forecast and ordering of materials for centre use;
6. Course administration
   - Monitor all preparation and course delivery process;
   - Monitor ILA customer care process;
7. Class schedule
   - Work closely with sales and care team to open class and assign students in class; 
   - Work close with sales and care team to forecast new classes;
8. TA management 
   a. Teaching Assistant recruitment   
   - Forecast TA; 
   - Recruitment process;
   - Induction;
   b. Scheduling
   - Scheduling for TA;
   - Supporting Tasks;
   - Taking class when requested;
   - Doing cover absent when requested;
   - Smart Scheduling;
   c. Remuneration
   - TA Salary/Scale;
   - TA Contract;
   - TA Excellent Award;
   - Leave and Termination;
   d. TA Performance management
   - Observation: conduct, corrective action;
   - Performance Appraisal;
   - Disciplinary Process;

• Working Location: 
• 116 Phan Văn Hớn, Tân Thới Nhất, District 12
   

Skill Requirements

- Leadership/ownership;
- Management skills;
- Team building and Communication skills;
- Problem solving skills;
- Training and coaching skills;
- Well-organise and detail management;
- Ability to work independently and as a part of the team;

Required Experience

1. University graduated
   
   
2. Technical skills
   - Fluent in both English and Vietnamese (Upper - intermediate level);
   - Familiar with Microsoft Office;
3. Soft Skills
   - Leadership/ownership;
   - Management skills;
   - Team building and Communication skills;
   - Problem solving skills;
   - Training and coaching skills;
   - Well-organise and detail management;
   - Ability to work independently and as a part of the team;
4. Other requirements
   - Be able to work on shifts and travel and other assignment.

Preferred Experience

- Prefer 03 years of working experience in foreign company and in service product;
- Prefer working experience in an educational organization;

Required Education and qualifications

1. University graduated
   
   
2. Technical skills
   - Fluent in both English and Vietnamese (Upper - intermediate level);
   - Familiar with Microsoft Office;

Benefits

- Competitive salary;

- Insurance fully provided;

- Private insurance will be provided for official staff;

- Discount up to 90% on English tuition fees for staff and close relatives;

- An active, professional, dedicated working environment with experienced managers and friendly colleagues;

- Bonding trips and events;

- 14 day-off per year along with other benefits according to the company's regulations;

- Chances for promotion and transfer.