Responsibilities

1. Planning
   - Weekly SNS planning;
   - Monthly Re-sales Planning;
2. Training and Development
   - Conduct Workshop/Training for TA and Admission team;
   - Observe TA and have the plan to improve weak TA;
   - Admission Officer and TA Development;
   - Monitor and train the Admission team to make sure they follow ILA policy;
3. Property management
   - Maintain the building in proper conditions: tidy, clean and safe;
   - Maintain all facilities and equipment in proper conditions: clean, safe and workable;
4. Risk management
   - Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
   - Manage all safety at the centre;
5. Inventory
   - Responsible for appropriate forecast and ordering of materials for centre use;
6. Course administration
   - Monitor all preparation and course delivery process;
   - Monitor ILA customer care process;
7. Class Schedule
   - Work closely with the sales and care team to open class and assign students in class; 
   - Work close with sales and care team to forecast new classes;
8. TA management 
   a. Teaching Assistant recruitment   
   - Forecast TA; 
   - Recruitment process;
   - Induction;
   b. Scheduling
   - Scheduling for TA;
   - Supporting Tasks;
   - Taking class when requested;
   - Doing cover absent when requested;
   - Smart Scheduling;
   c. Remuneration
   - TA Salary/Scale;
   - TA Contract;
   - TA Excellent Award;
   - Leave and Termination;
   d. TA Performance management
   - Observation: conduct, corrective action;
   - Performance Appraisal;
   - Disciplinary Process;

Skill Requirements

Soft Skills
- Leadership/ownership;
- Management skills;
- Team building and Communication skills;
- Problem solving skills;
- Training and coaching skills;
- Well-organise and detail management;
- Ability to work independently and as a part of the team;Other requirements
- Be able to work on shifts, travel, and other assignment.

Required Experience

 
- Prefer 03 years of working experience in foreign company and in service product;
- Prefer working experience in an educational organization;

Preferred Experience

Technical skills
- Fluent in both English and Vietnamese (Upper - intermediate level);
- Familiar with Microsoft Office;

Required Education and qualifications

University graduated

Benefits

• Competitive salary;
• Insurances fully provided;
• Private insurance will be provided for official staff;
• Discount up to 90% English tuition fees for staff and close relatives;
• An active, professional, dedicated working environment with experienced managers and friendly colleagues;
• Bonding trips and events;
• 14 day-off per year along with other benefits according to the company's regulations;
• Chances for promotion and transfer.