Responsibilities

1. Planning 

- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales;

- Plan for monthly, quarterly, yearly to train/coach staff in department;

2. New sales management

- Weekly and monthly sales and re-sales planning;

- Monitor sales and re-sales performance daily;

- Monitor conversion rate (visitors – placement tests- sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s);

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre;

3. Customer satisfaction

+ Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional;

- Handle customers’ feedbacks/complaints;

- Verify customers requests relating to saving fee, class transfer, refund, etc;

- Verify special offer or discounts;

- Propose events, activities for centre when necessary;

- Support in events organized/planned by the company;

+ Coaching and training

- Conduct Workshop/Training for sales and care team;

- Sales and Care Development;

4. Centre Operation

- Observe/monitor to make sure EP’s performance is accurate and professional;

- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule;

5. School contract

- Visit school to build relationship;

- Monitor school contract to make sure deliver good service to the students;

- Follow up payment at school;

6. Marketing

+ Local MRK

- Prepare and organize all local marketing event at centre;

+ ELT activities

- Support all ELT activities at centre;

7. Reporting

- Complete reports: weekly, monthly or as required;

- Verify weekly monthly new sales and re-sales report;

- Verify Non-standard Working Hours Report;

- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases;

- Corporate report;

- Verify weekly and monthly ILA account report;

8. CM/GCM Delegation

- Support CM/GCM in centre performance financial KPIs: new sales, revenue;

- Support in cost control: utilities, paper, stationery, resources;

- Work with HO departments and training centres, when necessary;

- Work with local authorities, landlord, schools, clients, when necessary;

9. Account management

- Assign account to EP;

- Monitor all account at the centre to ensure good service;

- Manage account lost of each EP;

- Transfer account on time if any issue happened.

Skill Requirements

- Good leadership and management skills;

- Good analysis & problem solving skill;

- Be able to well manage and organise the job;

- Be careful and details;

- Training, delegation & coaching skill;

- Basic knowledge in finance;

Preferred Skills

- Good MS Office skills (Word, Excel, Access...);

- Be able to work on shift;

- Be able to travel to another centre as request.

Required Experience

 - Experience in working in administration and customer services. Sales experience is preferable;

- Experience in supervision position;

Preferred Experience

- Good communication skills both in English and Vietnamese;

Required Education and qualifications

- University degree, major in English;

Benefits

• Competitive salary;

• Insurances fully provided;

• Private insurance will be provided for official staff;

• Discount up to 90% English tuition fees for staff and close relatives;

• An active, professional, dedicated working environment with experienced managers and friendly colleagues;

• Bonding trips and events;

• 14 day-off per year along with other benefits according to the company's regulation;

• Chances for promotion and transfer.