Responsibilities

HR Management:

• Develop and manage the execution and documentation of the HR Operation department and positively promote the services offered and ensure day-to-day activities are aligned with strategic goals. 

• Provide leadership and build organizational capability within the HR Operation department 

• Develop and monitor the achievement of operational metrics, performance dashboards, and internal customer service key performance indicators (KPIs). 

Employee Life Cycle Experience: 

• Own the creation, documentation, and management of the end-to-end employee lifecycle HR policies and processes including new hire processing, on-boarding and integration, performance management system in coordination with the HR CoE; exits, staff wellness and recognition activities and maintenance of employee records. 

• Identify and action opportunities for automation, manager and employee self-service. 

• Develop clear service level standards that define expectations and create accountability for delivering enhanced value through HR Services 

• Develop HR policies and provide guidance on the application of those key HR policies and practices.

• Continuously improve the quality of HR data and processes to ensure meaningful and trustworthy business metrics and a positive employee experience. 

Total Rewards: 

• Joint responsible for developing the reward strategy and leads the implementation, administration and communication of core compensation and benefits programs and policies (job evaluation/grading, market data analysis and application, merit planning, annual incentive plans, long-term incentive plans) that are aimed at attracting and retaining employee talents.

• Partners with internal clients (HR and business leaders) to design and implement compensation, benefits and recognition programs that drive the achievement of business objectives and results.

• Performs position evaluations utilizing survey reports from Human capital Solutions (HCS) functions and recommends job grades for new or revised jobs that have impact over the company.

•  Manages special compensation and benefits projects, e.g. job leveling, job hierarchies, re-organizations, internal and external audits or new government-mandated changes etc.

• Well controls all C&B activities in terms of payroll, labor contracts, policies and benefits, timesheets, internal & external labor reports etc.

• Demonstrate a knowledge of a wide range of performance management and reward tools and use them for comparative analysis and data interpretation 

Workforce Administration: 

• Lead and monitor the annual budgeting process related to People cost for all businesses and functions including HR to achieve the business target. 

• Serve as a liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

•  Provides leadership in coordinating the activities of the HR Department to ensure compliance with all applicable laws, policies, regulations and collective labour agreements. 

• Performs labor issues or disciplinary process if any violation of company regulation or requirements.

HRIS

• Establishes (HRIS) system capabilities for accuracy, integrity, clear, responsive, and accessible employee data (e.g. employee relations, recruitment/retention, benefits management, payroll, orientation).

• Collaborate with key partners, including HRIS, to ensure appropriate internal controls and relevant internal audits are in place. 

• Provides leadership and oversees employee information collection, analysis (HR metrics, dashboards) for business decisions/ solutions related to people management and development.

• Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs.

Learning & Growth:

• Acquire deep knowledge and experience in HR Consulting especially in the total reward area and external HR best practices 

• Space to build your own things and create an impact 

• New concept and approach to the role of Employee Experience.

• Lead the organization continuous improvement, effectiveness initiatives with high level of communication and planning

 

Skill Requirements

• Strong command in communication in both English and Vietnamese languages

• Strong customer service mindset 

• Business acumen with Excellent customer relationship skills

• Excellent interpersonal skills, strong analytical abilities, and effective organizational and collaborative skills

• Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams 

• High level of MS with advanced level of Excel and HRIS literacy and demonstrated ability to quickly adapt to new platforms and technology 

Required Experience

• 5+ years of relevant experience in leading an HR shared service or operations team and applying service management principles. 

• Experience in process improvement, implementation of enabling technologies as a plus

• Experience guiding individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

• Full working knowledge and understanding of HR legislation/employment law, principles, policies, and procedures.

Required Education and qualifications

• Bachelor’s degree in Business, Finance or Human Resources.

• Certified Compensation Professional designation is a plus.

Benefits

• Competitive salary

• Insurance fully provide

• Private insurance will be provided for official staff

• Discount up to 90% on English tuition fees for staff and close relatives

•  An active, professional, dedicated working environment with experienced managers and friendly colleagues

• 16 day-off per year along with other benefits according to the company's regulation.