[HO] Project Coordinator
Tp. Hồ Chí Minh - Thành phố Thủ Đức
Number of vacancies: 1
Maintain current product
● Coordinate tech support between Product & Technology and internal users
● Update and maintain necessary guidelines and documents that ensure smooth implementation and running of all courses in this programme.
● Provide ongoing training to relevant departments, as needed.
● Support coordination of custom products requests, if approved by key stakeholders.
Support new and upcoming products
● Facilitate communication between Product and all other departments.
● Create and maintain training materials, user guides, intranet, and other resources, with a focus on both external and internal customers
● Curate and maintain resources for various departments for efficient access to information about new and upcoming products
● Update or create documents, including WI, PR, PL, etc.
● Support non-technical functions for the software development team, such as file organization, documentation, and project tracking.
● Support the project coordination between Software Development and Content teams.
General Responsibilities
● Support and coordinate communication between all sub-departments within the Product team, including Software Development, Content, and Customer Experience.
● General administrative duties, including meeting agendas, minutes, and translation services.
● Keep up to date with industry trends and propose upgrades to the relevant program as needed.
● Support scheduling, coordination, and arrangement of pilot classes to test changes to the product.
● Monitor implementation of any changes made to the product to ensure ILA quality standards across all centers.
● Collect feedback from stakeholders (parents,students, teachers, staff) and make action plans to address any weak areas.
● Any other related duties as assigned by the line manager.
● Excellent interpersonal skills and ability to work with both foreign and local staff teams.
● A great deal of energy and enthusiasm
● Ability to work in a team environment, multi-task, and meet tight deadlines
● Ability to work some weekends. While the job will be mostly Monday through Friday, availability to switch to weekends for several weeks a year will be necessary.
● Intermediate computer skills with Google Workspace products and Microsoft Office products.
● Knowledge of other technologies, such as Google Sites, Google Forms, and Canva, is a plus
● 2 years+ teaching experience in ELT with young learners.
● Experience working with other departments within an organization, including operations, sales, and marketing.
● Experience working indirectly or directly with external customers, especially parents of young learners.
Bachelor’s Degree in relevant field
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulation.