Responsibilities

Maintain current product

● Coordinate tech support between Product & Technology and internal users

● Update and maintain necessary guidelines and documents that ensure smooth implementation and running of all courses in this programme.

● Provide ongoing training to relevant departments, as needed.

● Support coordination of custom products requests, if approved by key stakeholders.

Support new and upcoming products

● Facilitate communication between Product and all other departments.

● Create and maintain training materials, user guides, intranet, and other resources, with a focus on both external and internal customers

● Curate and maintain resources for various departments for efficient access to information about new and upcoming products

● Update or create documents, including WI, PR, PL, etc.

● Support non-technical functions for the software development team, such as file organization, documentation, and project tracking.

● Support the project coordination between Software Development and Content teams.

General Responsibilities

● Support and coordinate communication between all sub-departments within the Product team, including Software Development, Content, and Customer Experience.

● General administrative duties, including meeting agendas, minutes, and translation services.

● Keep up to date with industry trends and propose upgrades to the relevant program as needed.

● Support scheduling, coordination, and arrangement of pilot classes to test changes to the product.

● Monitor implementation of any changes made to the product to ensure ILA quality standards across all centers.

● Collect feedback from stakeholders (parents,students, teachers, staff) and make action plans to address any weak areas.

● Any other related duties as assigned by the line manager.

Skill Requirements

● Excellent interpersonal skills and ability to work with both foreign and local staff teams.

● A great deal of energy and enthusiasm 

● Ability to work in a team environment, multi-task, and meet tight deadlines

● Ability to work some weekends.  While the job will be mostly Monday through Friday, availability to switch to weekends for several weeks a year will be necessary. 

● Intermediate computer skills with Google Workspace products and Microsoft Office products.

● Knowledge of other technologies, such as Google Sites, Google Forms, and Canva, is a plus

Required Experience

● 2 years+ teaching experience in ELT with young learners.

● Experience working with other departments within an organization, including operations, sales, and marketing.

● Experience working indirectly or directly with external customers, especially parents of young learners.

Required Education and qualifications

• Bachelor’s Degree in relevant field
  

Benefits

- Insurances fully provided

- Private insurance will be provided for official staff

- Discount up to 90% English tuition fees for staff and close relatives

- An active, professional, dedicated working environment with experienced managers and friendly colleagues

- Bonding trips and events

- 14 day-off per year along with other benefits according to the company's regulation.