Responsibilities

• Monitor class opening schedule and re-sales target on a weekly basis

• Consult next courses for current parents and the students

• Handle payments on system and hand over cash balance to ACC/TTO

• Handle class closure with certìicates and POS

• Conduct other tasks to achieve re-sales targets

• Handle customer care activities at centres, handle feedbacks and complaints from the customers

• Handle customer care process using phone based on guidelines

• Prepare class material for teachers and TAs

• Prepare for opening class and classroom management

• Prepare certificates for finished classes

• Deliver material and POS to students

• Room arrangement and change room as requested

• Monitor, maintenance at the centre to ensure smooth operation and safety

• Forecast and order material, POS

• Manage and make sure the stock in good condition and well-arranged

• Conduct inventory checking and prepare monthly report and input in database

• Conduct other tasks assigned by OS/CM.

Skill Requirements

• Basic communication in both English and Vietnamese. 

• Strong sales and customer service background.

Required Experience

• Experience working in customer service or telesales is a plus.
  

Required Education and qualifications

• Bachelor’s degree

Preferred Education and qualifications

• 
  

Benefits

• Income is based on actual sales including: Base salary + monthly KPI bonus

• Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.

• Private insurance as well as a yearly health check-up will be provided for official staff

• Discount up to 90% on English tuition fees for staff and close relatives

• Regular training, as well as participation in various special programs and courses offered by the headquarters. 

• Opportunities for advancement and transfer to a variety of different roles.