Responsibilities

1.    Planning

• Monthly KPIs action Plan

• Quarterly KPIs action plan

• Yearly Financial Plan

2.    Centre performance:

• Monitor to achieve performance

• Monitor staff turnover rate

3.    HR and Training and development

• Recruit and select staff

• Train staff to make sure they understand ILA culture and policy

• Coaching and train the team to deliver service and performance

4.    Centre operations management

• Property management

• Building management

• Maintain all facilities and equipment in proper conditions

• Maintain ILA standards

• Safety and risk management

• Follow relevant regulations, code and law of the government

• Work with local authorities.  

• Follow the company  policies, procedures, regulations, document and reporting systems

• Maintain the company standards

• Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.

5.    Academic involvement

• Work with Academic Manager for the below:

• Student outcome

• TA performance

• Scheduling

• Teachers performance and efficiency

• Events

• Others where appropriate

6.    Inventory management

• Forecast and approve material order

• Responsible for in and out material and POS

7.    Care event

• Organize seasonal event for current students

8.    New centre set-up

Skill Requirements

• Fluent in both English and Vietnamese

• Familiar with MS Office, Microsoft Project, etc

• Strategy planning skills

• Good management skills

• Strong sales and customer service focus

• Excellent organisational skills

• Excellent interpersonal and communication skills

• Good presentation and persuasive skills

• Training, coaching and delegating skills

• Manage more than 1 centre

• Work on shift and/or weekend

• Travel outside the city-centre

Required Experience

• At least 3 year experience at management level in a foreign invested company

• Understanding of local and foreign educational systems

Required Education and qualifications

• University graduate
  

Benefits

• Competitive salary
• Insurances fully provided including Social Insurance, Health Insurance and Unemployment Insurance.
• Premium Health Insurance as well as a yearly health check-up will be provided for official staff
• Discount up to 90% on English tuition fees for staff and close relatives
• Regular training, as well as participation in various special programs and courses offered by the headquarters.
• Opportunities for advancement and transfer to a variety of different roles.