Responsibilities

• Have excellent knowledge in terms of product and functional knowledge

• Give counselling to customers in person, on phone and by email

• Do telesales

• Complete school application and visa application

• Liaise with overseas schools on student application and issues

• Make sure the student folder filed with appropriate and enough documents

• Handle customer issues; get support from superiors if necessary

• Conduct visa training and program orientation

• Follow up student study pathway with schools

• Conduct customer service after sales: build up supporter network and strengthen relationship with students

• Be interpreter for department seminars & support school partners at fairs

• Get to know and update overseas study market, competitors and other related

• education organizations frequently

• Attend training workshops, exhibitions, fairs and relevant events

• Be leaders for summer course program

• Make sure the working area neat and tidy

• Support CM on assigned tasks

Skill Requirements

• Good English (4 skills), Intermediate level or above
• Good at MS-Office (Word, Excel, PowerPoint, Outlook)

Required Experience

• Preferred 6 months experience in sales & customer service

• Experience in Overseas Study area and Administration is a plus

Required Education and qualifications

• University Degree
• Welcome candidates with Study Abroad background

Benefits