ILA Vietnam

[ILA] Operations Officer

Thành phố Hồ Chí Minh

Number of vacancies: 10

Expired date: 30/11/2023


    - Monitor class opening schedule and re-sales target on a weekly basis

    - Consult next courses for current parents and the students

    - Handle payments on system and hand over cash balance to ACC/TTO

    - Handle class closure with certìicates and POS

    - Conduct other tasks to achieve re-sales targets

    - Handle customer care activities at centres, handle feedbacks and complaints from the customers

    - Handle customer care process using phone based on guidelines

    - Prepare class material for teachers and TAs

    - Prepare for opening class and classroom management

    - Prepare certificates for finished classes

    - Deliver material and POS to students

    - Room arrangement and change room as requested

    - Monitor, maintenance at the centre to ensure smooth operation and safety

    - Forecast and order material, POS

    - Manage and make sure the stock in good condition and well-arranged

    - Conduct inventory checking and prepare monthly report and input in database

    - Conduct other tasks assigned by OS/CM

Skill Requirements

- Basic communication in both English and Vietnamese.

- Work in shifts

Required Experience

- Experience working in customer service or telesales is a plus.

Required Education and qualifications

- College graduates and above qualifications are preferred.


- Income is based on actual sales, which can be up to over 15,000,000 VND including: Base salary + monthly KPI bonus

- Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.

- Private insurance as well as a yearly health check-up will be provided for official staff

- Discount up to 90% on English tuition fees for staff and close relatives

- Regular training, as well as participation in various special programs and courses offered by the headquarters. 

- Opportunities for advancement and transfer to a variety of different roles.

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