Responsibilities

- Monitor class opening schedule and re-sales target on a weekly basis



- Consult next courses for current parents and the students


- Handle payments on system and hand over cash balance to ACC/TTO


- Handle class closure with certìicates and POS


- Conduct other tasks to achieve re-sales targets


- Handle customer care activities at centres, handle feedbacks and complaints from the customers


- Handle customer care process using phone based on guidelines


- Prepare class material for teachers and TAs


- Prepare for opening class and classroom management


- Prepare certificates for finished classes


- Deliver material and POS to students


- Room arrangement and change room as requested


- Monitor, maintenance at the centre to ensure smooth operation and safety


- Forecast and order material, POS


- Manage and make sure the stock in good condition and well-arranged


- Conduct inventory checking and prepare monthly report and input in database


- Conduct other tasks assigned by OS/CM

Skill Requirements

- Basic communication in both English and Vietnamese.

- Work in shifts

Required Experience

- Experience working in customer service or telesales is a plus.

Required Education and qualifications

- College graduates and above qualifications are preferred.

Benefits

- Income is based on actual sales, which can be up to over 15,000,000 VND including: Base salary + monthly KPI bonus

- Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.

- Private insurance as well as a yearly health check-up will be provided for official staff

- Discount up to 90% on English tuition fees for staff and close relatives

- Regular training, as well as participation in various special programs and courses offered by the headquarters. 

- Opportunities for advancement and transfer to a variety of different roles.