ILA Vietnam

[ILA] Operations Officer

Thành phố Hồ Chí Minh

Number of vacancies: 2

Expired date: 31/01/2024


  • Monitor class opening schedule and re-sales target on a weekly basis

  • Consult next courses for current parents and the students

  • Handle payments on system and hand over cash balance to ACC/TTO

  • Handle class closure with certìicates and POS

  • Conduct other tasks to achieve re-sales targets

  • Handle customer care activities at centres, handle feedbacks and complaints from the customers

  • Handle customer care process using phone based on guidelines

  • Prepare class material for teachers and TAs

  • Prepare for opening class and classroom management

  • Prepare certificates for finished classes

  • Deliver material and POS to students

  • Room arrangement and change room as requested

  • Monitor, maintenance at the centre to ensure smooth operation and safety

  • Forecast and order material, POS

  • Manage and make sure the stock in good condition and well-arranged

  • Conduct inventory checking and prepare monthly report and input in database

  • Conduct other tasks assigned by OS/CM

Skill Requirements

  • Basic communication in both English and Vietnamese.

  • Work in shifts

Required Experience

  • Experience working in customer service or telesales is a plus.

Required Education and qualifications

  • College graduates and above qualifications are preferred.


  • Income is based on actual sales, which can be up to over 15,000,000 VND including: Base salary + monthly KPI bonus

  • Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.

  • Private insurance as well as a yearly health check-up will be provided for official staff

  • Discount up to 90% on English tuition fees for staff and close relatives

  • Regular training, as well as participation in various special programs and courses offered by the headquarters. 

  • Opportunities for advancement and transfer to a variety of different roles.

Contact Us