[ILA] Operations Officer
Tỉnh Bình Dương - Thành phố Thủ Dầu Một
Number of vacancies: 2
Monitor class opening schedule and re-sales target on a weekly basis
Consult next courses for current parents and the students
Handle payments on system and hand over cash balance to ACC/TTO
Handle class closure with certìicates and POS
Conduct other tasks to achieve re-sales targets
Handle customer care activities at centres, handle feedbacks and complaints from the customers
Handle customer care process using phone based on guidelines
Prepare class material for teachers and TAs
Prepare for opening class and classroom management
Prepare certificates for finished classes
Deliver material and POS to students
Room arrangement and change room as requested
Monitor, maintenance at the centre to ensure smooth operation and safety
Forecast and order material, POS
Manage and make sure the stock in good condition and well-arranged
Conduct inventory checking and prepare monthly report and input in database
Conduct other tasks assigned by OS/CM
Working location: 657 Cach Mang Thang Tam, Phu Cuong Ward, Thu Dau Mot City, Binh Duong Province
Basic communication in both English and Vietnamese.
Work in shifts
Experience working in customer service or telesales is a plus.
College graduates and above qualifications are preferred.
Income is based on actual sales, which can be up to over 15,000,000 VND including: Base salary + monthly KPI bonus
Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.
Private insurance as well as a yearly health check-up will be provided for official staff
Discount up to 90% on English tuition fees for staff and close relatives
Regular training, as well as participation in various special programs and courses offered by the headquarters.
Opportunities for advancement and transfer to a variety of different roles.