[ILA] Relationship Supervisor
Tỉnh Đồng Nai - Thành phố Long Khánh
Number of vacancies: 1
1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales performance daily;
- Monitor conversion rate (visitors – placement tests - sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre
3. Customer satisfaction
+ Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
+ Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
4. Centre Operation
- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Arrange staff working schedule
5. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
- Good leadership and management skills
- Good analysis & problem solving skill
- Be able to well manage and organise the job
- Be careful and details
- Training, delegation & coaching skill
- Basic knowledge in finance
Language: Good communication skills both in English and Vietnamese
Computer: Good MS Office skills (Word, Excel, Access…)
- 2-3 years of experience of Sales/ Consulting in Education/ Training industry
- Experience in supervision position
- University degree
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulation.
- Chances for promotion and transfer