Responsibilities

1. Planning

- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales

- Plan for monthly, quarterly, yearly to train/coach staff in department

2. New sales management

- Weekly and monthly sales and re-sales planning

- Monitor sales performance daily;

- Monitor conversion rate (visitors – placement tests - sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s).

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre

3. Customer satisfaction

+ Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional;

- Handle customers’ feedbacks/complaints;

- Verify customers requests relating to saving fee, class transfer, refund, etc

- Verify special offer or discounts;

- Propose events, activities for centre when necessary;

- Support in events organized/planned by the company

+ Coaching and training

- Conduct Workshop/Training for sales and care team

- Sales and Care Development

4. Centre Operation

- Observe/monitor to make sure PA’s performance is accurate and professional;

- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;

- Arrange staff working schedule

5. Reporting

- Complete reports: weekly, monthly or as required

- Verify weekly monthly new sales and re-sales report

- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.

Skill Requirements

- Good leadership and management skills

- Good analysis & problem solving skill

- Be able to well manage and organise the job

- Be careful and details

- Training, delegation & coaching skill

- Basic knowledge in finance

Language: Good communication skills both in English and Vietnamese

Computer: Good MS Office skills (Word, Excel, Access…)

Required Experience

 - 2-3 years of experience of Sales/ Consulting in Education/ Training industry

- Experience in supervision position

Required Education and qualifications

- University degree

Benefits

- Insurances fully provided

- Private insurance will be provided for official staff

- Discount up to 90% English tuition fees for staff and close relatives

- An active, professional, dedicated working environment with experienced managers and friendly colleagues

- Bonding trips and events

- 14 day-off per year along with other benefits according to the company's regulation.

- Chances for promotion and transfer