Responsibilities

1) Digital Leads Processing:

- Consistently make a good first impression when calling leads

- Reach out to existing and potential customers to present our product and service offering

- Learn details about our product and service offerings

- Address any questions or issues customers may have  

- Communicate with customers to understand their requirements and need

- Offer solutions based on clients needs and capabilities

- Direct prospects and leads to the sales team 

- Keep an updated customer database

- Measure identified KPIs

- Always strive towards meeting sales quota 

- Track and document calls and sales

- Update client records 

- Prepare and present achievements and KIPs

 

2) Inbound – Outbound Call Receiving:

- Be up-to-date with product knowledge of ILA courses, methodology, systems (Moodle, ILA connect, I- LA accounts, reminder, attendance, gradebook/test score, Student handbook, etc.), etc..

- Receive all calls from the hotline. 

- Be up-to-date with all ILA branches nationwide in order to transfer the call correctly.

- Record & report all calls on excel file, allocate leads to each centre.

- Respond immediately to customer's common inquiries about study time and study pathway, tuition, current promotion, etc, as send additional information to customers as needed.

- Promptly take action with missed calls and mailbox messages: call back to the customer and respond immediately as above.

- Review own or other officers’ accuracy of data recording as assigned 

- Support with sorting of customer call data.

- Any other reasonable tasks assigned by the Telesales Manager

 

Skill Requirements

- Excellent telephone etiquette

- Basic computer skills, including Microsoft Word and Excel

- Outstanding verbal communication skills and a positive attitude

- Ability and willingness to learn about products and services specifications and benefits

- Patient and friendly personality

- Good teamwork skills

Required Experience

Experience as Telesales or similar customer service or sales role is a advantage 
Preferred candidate from the north

Required Education and qualifications

Bachelor’s or Associate’s degree a plus

Benefits

- Competitive salary

- Insurance fully provided

- Private insurance will be provided for official staff

- Discount up to 90% on English tuition fees for staff and close relatives

 - An active, professional, dedicated working environment with experienced managers and friendly colleagues

- 14 day-off per year along with other benefits according to the company's regulation.