Responsibilities

         Team Leadership:

• Supervise and manage a team of telemarketers, providing guidance and support to ensure team success.

• Conduct regular team meetings to discuss performance, goals, and strategies.

• Foster a positive and motivating work environment to boost team morale and productivity.

         Performance Management:

• Monitor and evaluate the performance of individual telemarketers, providing feedback and coaching as needed.

• Set daily, weekly, and monthly sales targets for the team.

• Analyze performance data to identify trends, strengths, and areas for improvement.

         Training and Development:

• Develop and implement training programs to improve telemarketing skills and product knowledge.

• Conduct regular training sessions and workshops to enhance team performance.

• Ensure that all team members are updated on new products, services, and promotions.

         Operational Oversight:

• Manage day-to-day operations of the telemarketing department, including scheduling and workflow management.

• Ensure compliance with company policies, procedures, and industry regulations.

• Handle escalated customer issues and complaints, providing resolutions in a timely and professional manner.

         Reporting and Analysis:

• Prepare and present regular reports on team performance, sales metrics, and other key indicators to senior management.

• Use data analysis to develop strategies for improving sales performance and customer satisfaction.

• Monitor and report on market and industry trends to identify new opportunities and threats.

• Any other reasonable tasks assigned by the Telemarketing Manager

Skill Requirements

• Excellent leadership and team management skills.

• Strong sales and customer service background.

• Exceptional communication and interpersonal skills.

• Ability to analyze data and performance metrics.

• Proficient in using CRM software and other sales tools

Required Experience

• Proven experience as a telemarketing supervisor or in a similar supervisory role.

• Over 2 years of time management experience in a call center environment.

• Experience managing 2-3 team leads within a call center

Required Education and qualifications

• Bachelor’s degree in business, marketing, or a related field is preferred.

Benefits

- Competitive salary.

- Insurances fully provided.

- Private insurance will be provided for official staff.

- Discount up to 90% English tuition fees for staff and close relatives.

- An active, professional, dedicated working environment with experienced managers and friendly colleagues.

- 14 day-off per year along with other benefits according to the company's regulation.

- Chances for promotion and transfer.