Responsibilities

▪ Training Design

- Develop annual training plan based on cross functions Training Needs Analysis (TNA) results

- Execute training plan, guidelines, procedures, forms

- Carry out all training and development programmes

- Follow up and monitor training budget effectively

- Work closely with internal and external training providers on designing course content to match with TNA results

- Maintain & update training materials, training reports.

- Develop training materials that aligned with TNA or upon requests.

▪ Training Delivery

- Prepare logistics for training courses

- Implement training and development plan of supervisory, officer, staff levels

- Cooperate with internal trainers to roll out training programmes which are developed and administered in house.

- Coordinate with external trainers for training implementation.

▪ Training Evaluation

- Conduct participants’ evaluations right after completing training programmes.

- Coordinate with department/function heads to evaluate staff performance progress within 3 months after completing training programmes

- Evaluate added value of training courses and provide inputs for following training sessions.

- Control training budget and evaluate return on training investment

▪ Sales Coaching & Mentoring

- Work closely with centres staff/supervisor/manager to understand centres' performance and area of improvements.

- Follow up with centre's performance and conduct coaching/mentoring sessions to improve performance.

- Follow up to maintain coaching/mentoring effectiveness.

▪ Quality Control

- Ensure centre's performances with accounts targets.

- Assess and evaluate centres and staff regularly to follow up with their performance.

- Monitor the effective training evaluation system to have detailed data and develop improvement plan.

Skill Requirements

•  Excellent communication skills with the ability to liaise and negotiate at executive level and above in a professional manner.

• Strong leadership skills and cross-cultural understanding.

• Good presentation and persuasive skill.

• Good training material development skill.

Required Experience

• Already at the same position with at least 5 years of experience in training and development

• Multinational organization experience preferred (in the education, consumer or financial industry is a plus)

• Proficient in training, employee performance and development best practice.

Required Education and qualifications

• Bachelor's Degree from an accredited University
  

Benefits

• 14 days of annual leave;

• Healthcare insurance;

• Health Check;

• English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee);

• ILA Party, Training, Engagement activities;

• Performance Bonus.