Responsibilities

- Have excellent knowledge in terms of product and functional knowledge

- Give counselling to customers in person, on phone and by email

- Do telesales

- Complete school application and visa application 

- Liaise with overseas schools on student application and issues

- Make sure the student folder filed with appropriate and enough documents

- Handle customer issues

- Conduct visa training and program orientation

- Follow up student study pathway with schools

- Conduct customer service after sales: build up supporter network and strengthen relationship with students 

- Be interpreter for department seminars & support school partners at fairs

- Get to know and update overseas study market, competitors and other related education organizations frequently

- Attend training workshops, exhibitions, fairs and relevant events 

- Support DM on assigned tasks

Skill Requirements

- Team work

- Communication

- Problem solving

- Creativity

- Cooperation

- Training, delegation & coaching skill

- Excellent English and Vietnamese (4 skills), Upper-Intermediate

- Excellent at MS-Office (Word, Excel, PowerPoint, Outlook) 

- Right mind-set, in good condition, active, adaptable and flexible 

Required Experience

- Experience in Overseas Study area

Required Education and qualifications

- Bachelor Degree

Benefits

- Competitive salary package

- Performance Bonus

- 14 days of annual leave

- Healthcare insurance

- Health Check

- English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)

- ILA Party, Training, Engagement activities