ILA Vietnam

[OSC] Educational Counsellor Leader

Thành phố Hồ Chí Minh - Quận 3

Number of vacancies: 1

Expired date: 26/11/2023

Responsibilities

- Have excellent knowledge in terms of product and functional knowledge

- Give counselling to customers in person, on phone and by email

- Do telesales

- Complete school application and visa application 

- Liaise with overseas schools on student application and issues

- Make sure the student folder filed with appropriate and enough documents

- Handle customer issues

- Conduct visa training and program orientation

- Follow up student study pathway with schools

- Conduct customer service after sales: build up supporter network and strengthen relationship with students 

- Be interpreter for department seminars & support school partners at fairs

- Get to know and update overseas study market, competitors and other related education organizations frequently

- Attend training workshops, exhibitions, fairs and relevant events 

- Support DM on assigned tasks


EC supervising

-     Observe/monitor to make sure EC’s performance is accurate and professional;

-     Monitor to make sure EC follow policies, procedures, instructions, internal regulations and standards;



Skill Requirements

- Good leadership and management skills

- Be able to well manage and organise the job

- Team work

- Communication

- Problem solving

- Creativity

- Cooperation

- Training, delegation & coaching skill

- Excellent English and Vietnamese (4 skills), Upper-Intermediate

- Excellent at MS-Office (Word, Excel, PowerPoint, Outlook) 

- Right mind-set, in good condition, active, adaptable and flexible 


Required Experience

- Experience in Overseas Study area


Required Education and qualifications

- University Degree





Benefits

- Competitive salary package

- Performance Bonus

- 14 days of annual leave

- Healthcare insurance

- Health Check

- English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)

- ILA Party, Training, Engagement activities



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