Responsibilities

1. Training Needs Analysis & Planning

• Conduct in-depth training needs analysis (TNA) in collaboration with Sales Team.

• Translate business goals into annual/quarterly learning strategies and roadmaps aligned

with performance KPIs.

2. Program Design & Learning Experience

• Design and develop structured learning journeys for sales roles.

• Create high-impact training content using modern learning methods: microlearning,

blended learning, gamification, on-the-job learning, etc.

• Customize learning experiences that are engaging and relevant to Gen Z learners.

3. Training Delivery

• Facilitate training workshops on sales techniques, advisory, customer experience,

objection handling, personal branding, and more.

• Deliver both in-person and virtual sessions effectively, ensuring maximum learner

engagement.

• Collaborate with internal/external trainers, and learning vendors.

4. Training Evaluation & Optimization

• Evaluate training effectiveness, focusing on behavioral change and business impact.

• Analyze post-training data (completion rates, sales performance, engagement scores) to refine program effectiveness.

• Collect learner feedback to continuously improve content and delivery methods.

5. Internal Capability Building

• Support the development of internal trainers and facilitators.

• Coach frontline leaders and team supervisors on facilitation and mentoring skills. 

Skill Requirements

• Sales Capability & Customer-centric Mindset

• Technology Savvy in Learning Tools (LMS, Zoom/MS Team, Menti/Kahot/Slido, Canva...)

• Stakeholder Management & Cross-functional Collaboration

• Agility, Creativity & Growth Mindseus

Required Experience

• Minumum 6 years of experience in D&D, training delivery, or sales support roles

• At least 3 years of experience in D&D/delivery leader roles.

 

Preferred Experience

• Experience working with Gen Z learners and adapting training styles accordingly.

• Knowledge of learning management systems (LMS), digital learning tools, and content authoring platforms.

• Professional certifications such as TTT, 6Ds, or ATD… are a strong plus.

Required Education and qualifications

• Background in education, finance, banking, insurance, fintech industries. 

Benefits

• Insurances fully provided including Social Insurance, Health Insurance and Unemployment Insurance.

• Premium Health Insurance as well as a yearly health check-up will be provided for official staff.

• Discount up to 90% on English tuition fees for staff and close relatives.

• Regular training, as well as participation in various special programs and courses offered by the headquarters.